Terms & Conditions

Welcome to our online store!

These Terms and Conditions govern your use of our website and the purchase of products from our online store, located at lyofreeze.com. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully.


a. “We,” “our,” or “us” refers to LyoFreeze, the owner and operator of the online store.

b. “You” or “your” refers to the user and customer accessing and using our online store.

Online Store Usage

a. You must be at least 18 years old or have the legal capacity to enter into contracts to use our online store.

b. You agree to provide accurate and complete information when placing an order.

c. You are responsible for maintaining the confidentiality of your account information, including your username and password.

d. You are responsible for all activities that occur under your account.

Product Information

a. We strive to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability.

b. We reserve the right to modify, update, or discontinue products without prior notice.

c. We cannot guarantee that the colors or images of products displayed on your device will accurately represent the actual products due to variations in screens and settings.

Pricing and Payment

a. All prices displayed on our online store are in Canadian dollars (CAD) and do not include applicable taxes and shipping charges.

b. We accept payment through authorized third-party payment processors. By providing your payment information, you agree that we may charge the specified amount for your order.

c. We reserve the right to change prices and payment options at any time without prior notice.

Orders and Shipping

a. Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order at any time for various reasons, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

b. Once an order is confirmed, we will make reasonable efforts to ship the products within the specified timeframe. However, delays may occur due to unforeseen circumstances.

c. Shipping costs, delivery times, and methods will be indicated during the checkout process.

Returns and Refunds

a. We strive to ensure your satisfaction with our products. If you are not entirely satisfied, please refer to our Return and Refund Policy available on our website for detailed instructions on returning products and requesting refunds.

Intellectual Property

a. All content on our online store, including text, graphics, logos, images, product descriptions, and software, is the property of LyoFreeze or its licensors and is protected by Canadian and international copyright laws.

b. You may not reproduce, distribute, modify, display, or create derivative works of any content without our prior written consent.

Limitation of Liability

a. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express or implied, regarding our products and services.

b. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our online store or the purchase of products, including but not limited to lost profits, data loss, or personal injury.

Governing Law and Jurisdiction

a. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.

b. Any disputes arising from these Terms and Conditions or your use of our online store shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec.


a. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

b. It is your responsibility to review these Terms and Conditions periodically. Your continued use of our online store after any modifications constitutes your acceptance of the revised Terms and Conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at lyofreeze@lyofreeze.com.

Last updated: 13 Jul 2023

Please print or save a copy of these Terms and Conditions for your records.